Cleaning: After each use, clean your wellness products thoroughly according to the material-specific instructions. For most items, warm water and mild, non-scented soap are recommended. For silicone products, be sure to use a water-based cleaner or toy cleaner.

Storage: Store your products in a dry, cool place. Consider using a storage bag or box to protect them from dust, dirt, or damage. Avoid keeping products in direct sunlight for extended periods.

Lubricant Compatibility: Always check that your lubricant is compatible with the material of your product (e.g., avoid using oil-based lubes with silicone toys).

Batteries: For battery-operated products, remove the batteries when not in use for extended periods to avoid leakage. Replace batteries with fresh, compatible ones when necessary.

Frequently Asked Questions (FAQ)

What is Onvenus? Onvenus is a wellness brand focused on promoting overall well-being and sexual wellness. We offer a range of products designed to empower you, foster self-connection, and enhance your pleasure. Our offerings include journals, guides, and resources dedicated to self-love, sensuality, and empowerment.

How do I place an order? Simply browse our collection, select your desired items, and proceed to checkout. You’ll be asked to enter your shipping information and payment details. Once your order is complete, you’ll receive an order confirmation email with all the details.

Can I modify or cancel my order after it’s placed? Unfortunately, once your order is processed, we are unable to modify or cancel it. If you notice any issues with your order, please contact us as soon as possible, and we’ll do our best to assist you.

What are your shipping options? We offer standard shipping and expedited shipping options. You’ll see the available shipping methods and their associated costs at checkout. We also offer free standard shipping on orders over $50 within the continental U.S.

How long will it take to receive my order? Standard shipping typically takes 5–7 business days for delivery. Expedited shipping is available for faster delivery. You’ll receive a tracking number once your order ships so you can monitor its progress.

Do you ship internationally? Currently, we only ship within the United States. Please check back soon for updates on international shipping options.

Can I return or exchange my order? We accept returns and exchanges within 30 days of purchase for unopened and unused products. If you need to return an item, please contact us with your order details, and we will guide you through the process.

What if my order is damaged or lost? If your order arrives damaged or is lost in transit, please contact us within 7 days of receiving your shipment notification. We will assist you in resolving the issue and ensure you get the support you need.

How can I contact customer support? If you have any questions or need assistance, please feel free to reach out to us through the website. Our customer support team is here to help!

Shipping Policy

At Onvenus, we are committed to providing our customers with a smooth and efficient shopping experience. Please take a moment to review our shipping policy:

Processing Time:

• Orders are processed within 1–3 business days from the time of purchase.
• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time:

• Standard shipping typically takes 5–7 business days for delivery, depending on your location.
• Expedited shipping options are available at checkout for faster delivery.

Shipping Rates:

• Shipping costs are calculated based on your order’s weight and destination. You can view your total shipping charges during checkout before completing your purchase.
• We offer free standard shipping on all orders over $50 (within the continental U.S.).

International Shipping:

• At this time, we only offer shipping within the United States. Please check back soon for international shipping availability.

Order Tracking:

• Once your order has been shipped, you will receive a tracking number via email.
• You can use this number to track the status of your shipment.

Address Issues:

• Please double-check your shipping address during checkout. We cannot make changes to your address once the order has been processed.
• If your order is returned due to an incorrect address, you will be responsible for the shipping fees to resend the order.

Damaged or Lost Packages:

• If your package is damaged or lost in transit, please contact us at [Your Contact Email/Phone Number] within 7 days of receiving the notification of shipment. We will assist you in resolving the issue.

Customer Support:

• If you have any questions about shipping or your order, please don’t hesitate to reach out to us.

Thank you for choosing Onvenus. We look forward to being part of your wellness journey!